Quality management principles
Author: Various authors
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Description: Quality management principles 2015, is an introduction to seven quality management principles (QMPs) that serve as the foundation for ISO 9000 and ISO 9001 standards. It explains each principle, its rationale, key benefits, and actions that can be taken to improve organizational performance. The principles covered are customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management.
Pages: 20
Megabytes: 0.75 MB
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