Customer Service Excellence: A Guide to Service 2.0

Author: Hospitality NT

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Document Details

Title: Customer Service Excellence: A Guide to Service 2.0

Author: Hospitality NT

Description: A guide for hospitality operators on building a service excellence culture, with case studies from Ritz Carlton and Japanese customer service. Covers hiring, team behaviours, guest connection, and upselling.

Pages: 27

Size: 0.41 MB

Format: PDF

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Customer Service Excellence: A Guide to Service 2.0

Document Details

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