Organisational Diagnosis: Tools and Techniques

A full length book on how to assess an organisation before you try to change it. It builds a framework covering performance, capacity, motivation and external environment, and shows how to turn the findings into decisions.

Lusthaus, Adrien, Anderson, Carden and Montalvan

The profile the United Nations uses to define what an effective department looks like. It gives departments a shared language for performance and a way to assess where they currently stand.

United Nations Office of Human Resources Management

The full assessment instrument, scored section by section: governance, administration, finance, human resources, project performance and management systems. Includes the guiding questions a facilitator asks to get honest answers.

USAID

A comparison of the assessment tools available and how to pick the right one. It also describes what a good assessment experience actually feels like for the organisation being assessed, which most tool manuals skip.

Informing Change

A short guide to running a capacity assessment with a local partner organisation, from setting the purpose to scoring and agreeing on next steps. Written for health programmes but the method transfers.

Management Sciences for Health