The Facilitator’s Toolkit

The clearest map of the intervention toolkit on this page. Survey feedback, process consultation, confrontation meetings, organisational mirroring, team building, T-groups and role analysis, each explained and then shown in an appendix case.

Indira Gandhi National Open University

Ready to run team building exercises organised by the stage the team is in, with facilitator tips for each. Includes meeting check-ins and openers you can use on a Tuesday morning without preparation.

University of California, Berkeley

A short paper on why team building only works when it is aimed at the whole system rather than one group. It argues for training an organisational team together instead of sending people on courses one by one.

Orok B. Arrey

An article on why introducing total quality management is really an organisational change project. It shows how leadership, culture and empowerment decide the outcome, and why treating TQM as a technique alone leads to failure.

Roland Berces and Zoltan Hegyi